SugarSentry Support

Questions, bug reports, or anything not working the way it should: write to us and we reply by email. For setup steps, what's configurable, and what every alert means, see the User Manual.

The form isn't available right now. Email us at info@sinilumi.com

Before you write in

Not getting alerts?

Check Settings > Notifications > SugarSentry (allow notifications, and Time Sensitive if you use Focus modes), and Settings > General > Background App Refresh. Both need to be on for alerts to arrive reliably.

Data looks stale or missing?

Pull down on the dashboard to refresh. If it stays stale, open Settings in the app and check whether background sync shows as connected. It may need you to log in to your CGM provider again.

Lost access to a paired person's data?

This usually means the CGM provider login for that person expired. Open the app, go to that person, and log in again.

Privacy and terms

See the Privacy Policy for what data the app collects and how to request it be deleted, and the Terms of Use.

SugarSentry is for information only and is not a medical device. Keep the alarms on your pump and sensor switched on, and follow the advice of your healthcare professional.